Privacy Policy

At Sozo Healthcare Ltd, we believe that user privacy is integral to the success, growth, and trustworthiness of our brand. This Privacy Policy outlines the standards and practices we follow to protect the privacy of individuals who interact with our website and services. As new services and programmes are introduced, we may revise this policy accordingly. We encourage users to periodically review this statement for updates.

We do not collect personally identifiable information — such as email addresses — from users of our website without their consent. In certain cases, users may choose to voluntarily provide information (e.g. name, email, telephone number, or address) to help us personalise their experience, respond to queries, or offer follow-up care. The submission of such information is entirely voluntary.

As a healthcare provider and custodian of your medical information, Sozo Healthcare Ltd is committed to using personal data in compliance with all relevant data protection laws and clinical guidance.

This Privacy Policy outlines how we collect, store, and process personal data related to your care. This may include:

• Providing you with care and treatment
• Sharing relevant information with other medical professionals
• Participating in audit, research, or national clinical programmes

As a data subject, you have specific rights, including:

• Accessing your medical records
• Objecting to certain types of data use
• Requesting correction or deletion of inaccurate or outdated information (subject to lawful exceptions)

Our website and general digital content are intended for individuals aged 18 and over. We do not knowingly collect personal information from individuals under 18 without the involvement of a parent, guardian, or legally responsible adult.

That said, Sozo Healthcare Ltd does provide clinical services to children and young people. In these cases, personal data may be collected and processed as necessary for the provision of medical care, but only with the consent or authorisation of a parent, guardian, or other legally responsible adult.

We take the privacy and protection of minors seriously and ensure that any data collected in the context of paediatric care is handled in strict accordance with applicable privacy laws and clinical regulations.

If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take immediate steps to delete that data or ensure that the appropriate permissions are obtained.

By voluntarily providing personal details, you consent to the collection and use of that information by Sozo Healthcare Ltd. We will never sell or rent your data to third parties.

We may provide anonymised, aggregate website statistics (e.g. traffic volumes, referral sources) to reputable third-party vendors. These do not contain personally identifiable data.

We may also disclose information when required to:

• Comply with legal obligations or court orders
• Protect our rights, property, or users
• Enforce our website terms of use
• Cooperate with law enforcement when legally required

If you have given consent, Sozo Healthcare Ltd may contact you via post or email regarding relevant services or offers. You may opt out of such communications at any time.

As a patient of Sozo Healthcare Ltd, we may collect and hold the following information:

• Name
• Contact details (postal address, email, phone number)
• Financial and insurance information
• Occupation
• Emergency contact/next of kin
• Referral and clinical history
• Clinical photographs (with consent)

We may share your personal information with third parties where necessary for your treatment or required by law. This includes:

• Healthcare professionals involved in your care
• Administrative support staff (e.g. receptionists)
• Emergency contacts or nominated individuals
• NHS bodies (e.g. NHS England, Department of Health)
• Other private healthcare providers
• Your GP or dentist
• Medical secretaries and allied clinicians
• Insurance providers
• Healthcare regulators and professional registries
• Government bodies (e.g. Ministry of Defence, HMRC)
• Research and audit programmes
• Police or legal authorities when required
• IT service providers, auditors, legal advisers
• Debt collection or credit referencing agencies
• Third parties in the event of a sale, merger, or reorganisation

We will never share your data for marketing purposes without your explicit consent.

As a data subject, your rights under the UK General Data Protection Regulation (GDPR) include:

• Right of Access: You may request a copy of any personal data we hold about you.
• Right to Erasure: You may request deletion of your data, unless required for legal or medical reasons.
• Right to Withdraw Consent: You can withdraw consent to processing at any time.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data in specific circumstances.
• Right to Lodge a Complaint: You may contact the Information Commissioner’s Office (ICO) if you believe your data rights have been violated: https://ico.org.uk

If your personal details change or you believe we hold incorrect information, please notify us so we can update our records accordingly.

Sozo Healthcare Ltd may use cookies (small text files stored in your browser) to understand website usage and improve user experience. Cookies allow us to remember your preferences and optimise the site’s functionality.

You can adjust your browser settings to accept, reject, or notify you about cookies. Please note that some website features may not function properly if cookies are disabled.

Our site may contain links to external websites. While we aim to link only to sites with high privacy standards, Sozo Healthcare Ltd is not responsible for the privacy practices of other organisations. We recommend reviewing the privacy policies of any external sites you visit.

If you have questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us or email info@sozoclinic.co.uk